Personalization
How can I personalize the standard Himmelpost?
To help the Hemelpostboden personalize your letter, we ask that you answer the questions in your order as completely as possible. The more details they receive about the recipient, the more personalized the chosen Christmas character can be.
Before you complete your order, you will have the opportunity to check all your details.
If you leave some fields blank, the letter will of course still be written in full, but the Sky Postmen can then respond to the recipient in a slightly less personal way.
How can I personalize the letter 100%?
To help the Hemelpostboden personalize your letter, we ask that you answer the questions in your order as completely as possible. The more details they receive about the recipient, the more personalized the chosen Christmas character can be.
Before you complete your order, you will have the opportunity to check all your details.
If you leave some fields blank, the letter will of course still be written in full, but the Sky Postmen can then respond to the recipient in a slightly less personal way.
Can I mention multiple people in one letter?
It is possible to address multiple people in one letter, but then each person receives less personal attention. So, if you want to surprise several people at once, you can add multiple letters including personalization to your shopping cart. Each letter will then be sent to an individual person. Again, before completing your order, you will have the opportunity to check your details for completeness and accuracy.
In which languages are the letters available?
Our Sky Mail carriers can speak all languages.
Product & experience
What does the letter look like?
Our letters are classic and traditional, decorated with small, delicate details. They feature the Christmas colors of red and a touch of green. Because we work with genuine handwork, some printing may not be perfectly smooth or the paper may have a faint scent of wood and fire.
Is every letter made by hand?
Yes, there isn't much technology in Himmelpost's workshop. It's all about care, craftsmanship, and a little magic. Each letter is carefully printed, folded, sealed, and prepared for dispatch.
Can I choose a specific design?
No, we do not offer different design options.
Order & Shipping
How will the letter be shipped (regular mail, registered mail, with tracking)?
You can choose between free standard shipping or registered shipping. With registered shipping, you'll receive a track & trace number so you can track your letter. This is useful, for example, if you're sending the letter directly to the recipient and want to know exactly when it will arrive.
Can I have multiple letters sent to different addresses?
If you want to send multiple letters to different addresses, you must place a separate, complete order for each letter. This is the only way we can prevent potential errors and send your letter from the Himmelpost depot more quickly.
Payment & security
What payment methods do you accept?
You can pay with American Express, Apple Pay, Bancontact, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, UnionPay and Visa.
Returns
Can I cancel or return the letter?
Within 30 minutes of completing your order, please email us at mail@himmelpost.com with your cancellation or modification request. This way, we can still guarantee that the adjustment will be processed. As our letters are handmade and personalized, they cannot be changed or cancelled once production has started. If you have any doubts, please feel free to contact us!
What happens if the letter doesn't arrive?
Our letters are dispatched with great care. In most cases, they arrive within a few days. Should your letter unexpectedly not arrive, please feel free to contact us at mail@himmelpost.com. Together, we will find a suitable solution. We leave no one without Himmelpost.
What if I made a mistake during personalization?
Don't worry, it happens! Send us a message via WhatsApp or email within 30 minutes of placing your order. We can usually make the change before your letter goes into production. However, once the letter has been personalized and produced, changes are unfortunately no longer possible.